Feature overview
Facilitating knowledge transfer
Xugo provides fully featured Knowledge base functionality. A centralised resource to store all types of information such as technical information, Products, Brands, Datasheets, Raw materials, Stores, Locations where the product is sold etc.. to support the efficient resolution of customer queries and concerns. Xugo Knowledge base is open to all users to produce their own articles and update, delete and archive.
Articles can be labelled via tags
Xugo enables users to add tags or keywords to relevant articles, throughout the knowledge base.
Articles are searchable
Find what you need by entering a partial search employing fuzzy matching. As the user types text letters, the search results automatically refresh refining the articles that contain the text.
Canned responses
Scripts and text can easily be maintained in the knowledge base.
Articles can be text, imagery, weblinks
Articles can be in various formats such as text, imagery, useful web links pointing to PDFs, ensuring a versatile and informative experience for users.
24/7 Access anytime, anywhere
Accessible at any time, our platform ensures a seamless flow of information for users.
Find and access supporting content using Xugo’s knowledge base when you need it
Store all types of information to help complete a task or a job, such as products, brands, data sheets, engineering designs, raw materials, stores, retail locations, manuals and procedures and more. Content can be added, modified or removed by authorised users.
Built for efficiency
- Centralised knowledge base
Store and access various types of information including technical details, product data, brand information, and more to support efficient resolution of customer queries and concerns.
- Flexible tagging system
Organise articles with tags or keywords for easy categorisation and retrieval, enhancing efficiency in finding relevant information.
- Versatile content formats
Access articles in various formats such as text, imagery, and web links, ensuring a comprehensive and informative experience for users.
Manage your business workflows
Once the necessary information has been collected and entered, Xugo’s rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.
On the go – mobile app
Whether you’re in the office, on the factory floor, or in the field, use your device of choice to connect with your teams/dept’s and complete your assigned tasks faster and more easily. Xugo’s app allows work in “occasionally connected, always available” mode to ensure field teams are always able to complete their work, even when network connectivity is limited or unavailable. When connectivity is lost, all data is stored locally on the device and is uploaded when connectivity is re-established.
In-depth reports on demand
Stay up-to-date and respond quickly to requests/incidents with the ability to create reports on demand or choose an ideal reporting schedule. Xugo’s full lifecycle management capabilities and comprehensive reporting provide a clear picture of works at every stage. Generate progress reports on work programs to track progress against task allocation by sites/teams/contractor groupings. Produce detailed custom reports with granular scheduling and extensive publishing options.
