Xugo manages the entire process
Enables automatic notifications
Determines complaint trends
Automates compliance activities and removes the manual exchange of data
Engage with your teams wherever you are
Report insights on-demand
Manage and monitor complaints: Identifying issues and tracking trends utilising Xugo
Xugo streamlines complaint management processes, offering a comprehensive solution within a single system. From engaging with customers to handling complaints, scheduling appointments, and overseeing task completion, everything is seamlessly integrated. Capture complaints, incidents, and feedback directly from customers and internal teams, facilitating efficient tracking and resolution. Our clients leverage Xugo for recording and managing complaints, enquiries, site investigations, and access to data at various levels.
complaint management
Work management software for business
Xugo tracks complaints allowing users to quickly identify possible production issues and trace them to to their source
With Xugo, complaint management becomes centralised and efficient, allowing for seamless handling of tracking complaints, customer feedback, scheduling appointments, and ensuring all tasks are promptly addressed and resolved
Streamlined complaint management processes within a single system
Integration of complaint handling, customer engagement and task oversight
Direct capture of complaints, incidents and feedback
Utilised for recording, managing and investigating complaints
Identification and tracking of complaint trends for proactive resolution
Efficient handling of complaints and product issues
Efficient complaint identification: capturing customer feedback
Xugo enables seamless capture of customer feedback, incidents, and complaints from multiple sources. By providing a centralised platform for input, organisations can ensure that all feedback is promptly recorded and addressed, facilitating efficient complaint management.
Streamlined complaint management: centralised resolution process
Xugo serves as a centralised platform for recording, tracking, and resolving complaints. It streamlines communication between stakeholders, allowing for swift assignment of tasks, scheduling, and monitoring of progress. With Xugo, organisations can ensure that complaints are managed systematically and resolved in a timely manner, thereby enhancing customer satisfaction.
Proactive complaint trend tracking: Identify root cause
Xugo’s advanced trend tracking capabilities empower businesses to identify patterns and trends in customer complaints. By analysing historical data and tracking similar complaints over time, organisations can pinpoint potential issues and root causes. This proactive approach enables them to allocate resources effectively, update policies, and implement preventive measures, ultimately minimising recurring incidents and improving service quality.
Manage your business workflows
Once the necessary information has been collected and entered, Xugo’s rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.
Visualise data and extract insights
View and manage all your data in one place with Xugo’s dashboards. See all tasks, cases and programs underway, updated in near-immediate real-time. Customise what you see, view key statistics, and create charts and graphs without writing code. Track and monitor your workload, your team’s tasks, or other metrics. View or export comprehensive change logs for reporting, audit, and analytics purposes.
Social media engagement
Connect with your consumers using Xugo’s interactive social media engagement capability. View all of your social streams within one solution. See your notifications, mentions and posts on a single screen. Zero in on customer interactions that matter the most and turn these into actionable cases. Xugo also leverages Messenger for consumer interactions.
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