Feature overview
Enable auditing and enhanced traceability
Take a proactive approach to quality with Xugo, a system that streamlines auditing, enhances traceability and ensures top-notch quality control.
Xugo enhances auditing by providing end-to-end oversight, capturing and managing complaints to identify breakdowns in quality and safety systems. Its centralised platform streamlines the audit process, from case creation to automated workflows, ensuring timely and accurate audits. Xugo also strengthens traceability, both product and service quality, embedding effective quality management practices into daily operations through seamless integration and flexibility.
Central platform for efficient and accurate audits
Xugo’s central platform streamlines all information and communication, ensuring audits are conducted efficiently and on schedule. This unified source of truth enables timely and precise audits.
Collect data on system and user interactions
Collecting detailed data on system and user interactions throughout the audit process helps measure performance, track progress and generate insights that facilitate improvements.
Facilitate audits for inspections, safety checks, compliance and incident investigations
Simplifies your compliance by integrating inspections, safety checks, audits, and incident investigations—all in one place. In the event of a recall, it helps manage cases, factory investigations, inspections, and corrective actions, so you can resolve issues quickly and stay compliant. This helps you tackle and resolve issues efficiently, making it easier to compile reports for regulators and keeping all the necessary data at your fingertips.
Flexible audit management and evidence collection
Xugo automatically generates tasks when non-compliance is detected and supports adding attachments and other evidence to assist with contentious outcomes. This helps keep everything organised and makes managing issues more efficient.
Remote and on-site audits
Xugo’s mobile app simplifies remote and on-site audits, ensuring compliance with industry and government regulations. It provides tools for capturing photos, taking notes, and completing forms and questionnaires, even when offline.
Manages the complete end-to-end audit process, from audit creation and task generation to automating workflows and comprehensive evidence gathering and documentation
Swift complaint processing and detailed trend tracking for rapid issue resolution and source pinpointing.
Built for efficiency
- End-to-end audit efficiency
Xugo manages all aspects of audit cases, from task creation and root cause documentation to team/site/customer notifications. All activities are meticulously logged for traceability, providing operational visibility into inspection activities and tracking details such as who performed specific actions and when. Xugo supports both random and guided audits, ensuring thorough and efficient audit management.
- Comprehensive traceability across all operations
Ensuring operational visibility, the system logs and tracks every detail, from tasks to internal processes and site functions to consumer contacts. It identifies and escalates trends or specific issues with products through dashboards and notifications. Detailed logs and metrics capture all system and user transactions, providing a transparent audit trail with user comments, system logs, and timestamps. The system supports both random and guided audits, detailing who performed specific actions and when.
- Proactive service and product quality
Designed to elevate services and product quality, Xugo enables in-depth reporting and investigation to identify root causes of complaints. Real-time reporting supports quick responses to your customer feedback, driving ongoing quality enhancements. The platform’s fast resolution capabilities demonstrate a proactive approach to maintaining high standards and addressing issues effectively.
Tracking & traceability
Xugo can help you refine your productivity – track how long and the effort it took to complete a task or close off an event/case/incident. Benefit from assessing how you’re doing at specific tasks. Whatever you do, all case activities are logged and saved for easy traceability, so you always know “who did what and when”.
Create forms and checklists
Xugo empowers you to create unlimited custom forms, checklists, questionnaires and more – all in your preferred format and featuring your corporate branding. Create dynamic forms by choosing a variety of different field types configured for both web and devices. Easily establish user permissions to view and edit each form and set conditions to trigger a form to be completed. Add photos, attachments and electronic signatures to your forms. Create, edit or complete forms and checklists on your preferred device, wherever you are.
Manage your business workflows
Once the necessary information has been collected and entered, Xugo’s rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.
