Xugo - the powerful work management solution

Powerful work management software for business and your workforce

Introducing Xugo: Your cloud-based work management solution.
Connect teams and processes, enable work programs and strengthen compliance with regulations and policies

Experience the Xugo difference

Our team works with you, combining our extensive domain knowledge with your in-depth understanding of your business, to tailor a compliance solution suited to your unique needs.

Offering unparalleled customer service, our client-centric support ensures your work management solution grows and evolves with your business. We are committed to helping your processes run smoothly, so you can get on with the work you do best.

Confidence it is done right

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Here are just some of the ways Xugo can be used

Simplify field services management and keep your teams connected with Xugo

Connect your workforce regardless of location, linking teams across your organisation, whether in the field or office.

Effectively plan, create, manage, and assign tasks and cases to your field service teams. View progress on their tasks and attachments uploaded on location. Task logging ensures traceability and accurate, detailed records.

The intuitive cloud-based app works on all browsers and android or iOS devices.

Ensure staff and contractors can work more efficiently with access to up-to-date information and work orders. Make updates and set alerts to help them stay safe and compliant. ‘Offline’ or ‘occasionally connected’ modes mean Xugo works even in areas of no or low reception.

Locate your field services personnel in real-time, so you can assign tasks to be completed nearby.

Xugo streamlines case management processes and workflows – from the initial identification of a customer issue to its ultimate resolution

Capture and collate feedback or incident reports from all sources, including social media.

Set triggers to automatically create, escalate and prioritise cases according to your protocols, directing incidents to the appropriate area for action.

Manage all aspects of a case in one interface.

Create, assign, and reassign follow-up tasks to users, teams, or departments.

Track complaint trends and automatically identify similar customer feedback to alert users to potential issues.

Xugo supports enhanced planning, resource allocation and reporting for inspections, maintenance, and other asset management activities

See the big picture – visualise your complex asset data on a map, including associated cases and tasks.

Schedule, assign, track and review all your activities in progress.

Complete and perform inspections, assessments, safety checklists and forms via the Xugo app.

Maintain detailed history records for regulatory compliance.

Capture and record data in the field. Upload evidence of asset condition or other case-related information by attaching photos, videos, files and more.

Consolidate all facets of quality assurance management with Xugo, smoothing the processes involved in regulatory compliance and ensuring customer satisfaction

Collect, record, triage, and track inspections, case responses and other quality assurance activities for a comprehensive progress overview.

Define rules-based workflows to manage quality assurance tasks based on your critical control points.

Create dynamic custom checklists, forms, and questionnaires. Preset trigger conditions to prompt users to complete necessary forms.

Optimise information exchange across your supply chain to manage suppliers and vendors, assign tasks to resolve cases quickly, and enhance transparency.

Monitor case trends and trace incidents to their source, enabling you to implement preventative measures to reduce repeat incidents.

View near-immediate real-time data via dashboards and generate on-demand reports to assess performance and yield valuable insights.

Xugo tracks complaints allowing users to quickly identify possible production issues and trace them to to their source

Streamline complaint management by seamlessly integrating customer engagement, complaint handling and task oversight into one unified system.

Ensure efficient capture and tracking of complaints, incidents, and feedback from both customers and internal teams.

Utilise the platform to comprehensively record, manage, and investigate complaints, providing access to critical data across various operational levels.

Proactively identify and track complaint trends to promptly address root causes, thereby enhancing service quality.

Function as a centralised solution for resolving complaints, facilitating swift task assignment, scheduling and progress monitoring to elevate overall customer satisfaction.

Xugo securely manages ongoing records of customers, enabling long-term tracking and accessibility

Securely manage and track ongoing records for both unique properties and customers, ensuring long-term accessibility and consistency.

Deliver consistent and personalised service by respecting customers' past preferences and instructions, ultimately boosting overall customer satisfaction.

Elevate customer relationship management by handling all customer interactions within one comprehensive solution.

Effectively manage critical infrastructure and ensure compliance with regulatory obligations through streamlined processes.

Capture and collect contact information to keep your team informed and capable of providing exceptional customer service.

Xugo streamlines social media management, helping you connect with your customers while enhancing engagement and real-time monitoring

Prioritise and manage critical customer interactions by viewing all notifications, mentions and posts on a single screen for efficient social media engagement.

Consolidate and streamline social media management by connecting with consumers across platforms using Xugo’s interactive capabilities.

Transform consumer posts into actionable tasks and quickly address social media comments by creating cases directly within the platform.

Utilise social listening features to monitor, respond and keep your team informed with real-time updates, enhancing customer service.

Analyse sentiment and prioritise issues by categorising comments as positive, negative, or neutral effectively addressing customer concerns and improving social performance.

You’re in good company

Arnotts

“Transitioning between systems can be a challenge but with Xugo the process was seamless. The Xugo team’s expertise in project management, depth of technical knowledge and can-do attitude really made it a positive experience.”

Customer Experience Manager

Stephanie Wong

PZ Cussons

“Using Xugo has made tasks that can be quite painful painless. As a business, we deal with multiple stakeholders and large amounts of data, but with Xugo, we are able to quickly respond to concerns and address issues, all on a platform that is easy-to-use and tailored to our requirements.”

Technical & Consumer Care Coordinator

Hannah Lockshin

Endeavour

“Xugo is a ready-to-go solution backed by a strong team of analysts and developers at SFI. They understand the nuances of our business operations and organisation data and the Xugo mobile application and work management software is configured to effectively support those specific needs.”

Manager – Major Contracts

Sagar Lamba

Jemena

“The transition from our old Vegetation Management System across to Xugo was always expected to be challenging but after the first year with Xugo I can confidently say it was an excellent and seamless experience bringing significant efficiencies and benefits to the business.”

Bushfire Mitigation & Electric Line Clearance Engineer

Richard Hay

Snack Brands

“Xugo has made a positive impact on our business with managing consumer feedback and has increased the flexibility of our working arrangements greatly.”

Quality Systems Manager

Belinda McAlister

Noumi

“Xugo has made it much smoother and faster for us to access, process and respond to our consumers. Data flows easily throughout the business no matter the location thanks to the cloud-based software.”

Head of Quality

Mark Logan

Goodman Fielder

“Upgrading to Xugo streamlined our case management processes & enabled us to provide a superior customer experience. Our team are enjoying its intuitive interface and easy to use functionality.”

Head of Quality Assurance

Stan Bunting

Powercor Australia

“Xugo enabled us to improve our processes by better identifying risks, to communicate and prioritise work and manage our field teams and contractors through a seamless, web and app-based approach.”

Head of Vegetation Management

Chris Heinz

United Energy

“The best benefit of Xugo for us was to have our database and access everything in one platform. We have all conversations in Xugo, from engaging with customers to closing the job. So, everything is done in one system, our scheduling, our photos, all data capturing, which makes the job much easier.”

Legacy Meter Exchange Project Manager

Fari Sazegar

Asahi Beverages

“Xugo has all of the features required for a complaint management platform, from real time reporting to e-vouchers just to name a few. It is a highly automated system which helps us to improve process efficiency. Our overall experience has been great – Xugo is user friendly and provides us with various opportunities for process improvement. The Xugo team also provides excellent support when help is needed.”

Consumer Relations Team Leader

Huong Nguyen